Insurance Repair Programs in Marlborough & Framingham

A typical path from claim to pickup. Your policy and the insurer still decide what is approved, including coverage, deductibles, parts, and timing.

Start the claim with your insurer. Report the loss to the carrier on the policy. Ask whether they need photos, a police report, or a preferred-shop code. Keep the claim number.

Choose Apex and tell them the shop name. Massachusetts drivers can choose their repair facility. If Apex is listed on your carrier’s program, say you want Apex Auto Center in Marlborough or Framingham.

Estimate, photos, and approvals. The shop documents the damage and works with the insurer on the estimate. You can also send photos through Carwise. The insurer approves the estimate and parts; timing follows that approval.

Repair, scans, and pickup. Body, paint, calibration, and final quality checks follow the shop’s existing process. Ask the estimator what your policy covers before work begins.